Shipping policy

When will my order be sent?

We aim to dispatch orders within 1-3 business days.

 

Shipping:

UK

Standard UK Royal Mail Shipping - £2.99

(Once dispatched your order will take 2-3 business days to be delivered)

 

Express UK Royal Mail Shipping - £4

(Once dispatched your order will take 1-3 business days to be delivered)

UK Royal Mail delivery is Monday to Saturday (excluding bank holidays)

 

EU

Standard EU Royal Mail - £7

(Once dispatched your order will take 7-10 business days to be delivered)

To our customers in the EU, please note that all orders entering European countries are now subject to custom and duty charges which are payable by the customer.

 

Rest of the World

All orders made outside of the EU - £8

(Once dispatched your order will take 10-15 business days to be delivered)

Please note an additional customs payment may be required on receipt.

 

CUSTOMS INFO

Rose Rain Studio will not be liable for packages refused or held by customs for delivery. We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.